7games Privacy Policy

Welcome to the 7games Privacy Policy. 7games ("we," "us," "our") is committed to protecting the personal data of every player, visitor, and user who interacts with our platform at 7games.one. This Privacy Policy describes how we collect, use, store, share, and protect your personal information in connection with your use of the 7games website, mobile platform, and all related services.

This Privacy Policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. By accessing or using the 7games platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and 7games.

For the purposes of the Philippine Data Privacy Act of 2012, 7games acts as the Personal Information Controller (PIC) in respect of all personal data collected through the 7games platform. This means 7games determines the purposes and means by which your personal data is processed.

Where 7games engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or analytics platforms — those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with 7games's instructions and applicable Philippine data protection law.

If you have any questions about how 7games handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 16 of this Privacy Policy.

7games collects the following categories of personal data from players and platform visitors:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or as mandated by applicable Philippine law.

7games collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the 7games platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for full details on our cookie practices.
• Third-party sources: Identity and fraud-check data received from licensed KYC (Know Your Customer) verification providers, payment processors such as GCash and PayMaya, and credit reference or anti-fraud agencies where permitted by law.
• Publicly available sources: In limited circumstances, 7games may verify information against publicly available records, such as government databases, to fulfill its regulatory obligations under Philippine anti-money laundering laws.

7games uses your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your 7games player account, including processing your registration and verifying your identity.
• Service delivery: Enabling you to access and use all features of the 7games platform, including games, deposits, withdrawals, and promotions.
• Payment processing: Facilitating deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Regulatory compliance: Fulfilling our obligations under Philippine law, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and PAGCOR regulatory requirements. This includes conducting KYC checks and reporting suspicious transactions where required.
• Responsible gaming: Monitoring player activity to identify signs of problem gambling, enforcing self-exclusion requests, and applying deposit limits or other protective measures where appropriate.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats to the platform and its players.
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance.
• Platform improvement: Analyzing usage patterns and player behavior (in aggregated, anonymized form where possible) to improve the 7games platform, fix bugs, and develop new features.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications.

Under the Philippine Data Privacy Act of 2012, 7games processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to provide the 7games gaming services you have registered for, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC obligations, AML reporting requirements, and PAGCOR regulatory directives.
• Legitimate interests: Processing carried out for 7games's legitimate business interests, including fraud prevention, platform security, and analytics — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where 7games relies on legitimate interests as the legal basis for processing, we conduct a balancing test to ensure that our interests do not override your rights. You may request information about any such balancing test by contacting our Data Protection Officer.

7games does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your personal data only in the following limited circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• KYC and identity verification providers: Licensed third-party providers who assist 7games in verifying your identity and age (21+) as required by PAGCOR and Philippine AML regulations.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on 7games's behalf under strict data processing agreements.
• Game providers: Third-party game studios and live casino operators whose games are available on the 7games platform may receive limited technical data (such as session tokens) necessary to deliver their games. They do not receive your full personal profile.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law, court order, or regulatory directive.
• Professional advisors: Lawyers, auditors, and accountants who provide professional services to 7games, subject to confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 7games's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7games uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze platform performance. The following types of cookies are used:

Strictly necessary cookies are deployed without requiring your consent, as they are essential for the platform to function. All other cookie categories are deployed only with your explicit consent, which you may provide or withdraw through your browser settings or by contacting our support team.

Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of the 7games platform, including your ability to log in or maintain an active session.

7games retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in accordance with Philippine AML and PAGCOR record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of the Philippines.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support communications: Retained for up to three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained for the duration of your consent, plus a reasonable period thereafter to demonstrate compliance with consent requirements.
• Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 7games's data disposal procedures. Where data is anonymized rather than deleted, the resulting anonymized data may be retained indefinitely for analytical purposes, as it no longer constitutes personal data.

7games implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the 7games platform is encrypted using industry-standard SSL/TLS protocols.
• Encryption at rest: Sensitive personal and financial data stored on 7games servers is encrypted using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data is restricted to authorized 7games personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication: 7games supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security.
• Regular security assessments: 7games conducts periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses in the platform.
• Incident response: 7games maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, 7games will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While 7games takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your own account credentials. See Section 4 of our Terms & Conditions for your account security obligations.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 7games:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data 7games holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 7games. You may update most account information directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 7games's legal retention obligations under Philippine law.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. Upon receipt of a valid objection, 7games will cease the relevant processing unless compelling legitimate grounds exist.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 7games has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 16. 7games will respond to all valid data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notification to you.

The 7games platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 7games does not knowingly collect personal data from individuals under the age of 21.

If 7games discovers or is notified that personal data has been collected from a person under 21 years of age, we will take immediate steps to:

• Suspend the relevant account pending investigation.
• Delete all personal data associated with the underage individual from our systems.
• Return any deposits made, and forfeit any winnings generated, in accordance with our Terms & Conditions.
• Report the incident to the appropriate regulatory authorities where required by law.

If you are a parent or guardian and believe that your child has registered on the 7games platform, please contact our support team immediately via live chat or by emailing [email protected] (plain text — not a clickable link). We will investigate and take appropriate action as a matter of priority.

7games primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, game studios, and technology partners — may be located in other countries, which may result in your personal data being transferred to and processed in jurisdictions outside the Philippines.

Where such international transfers occur, 7games ensures that appropriate safeguards are in place to protect your personal data, including:

• Entering into data processing agreements with third-party processors that incorporate standard contractual clauses approved by the National Privacy Commission.
• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the NPC.
• Implementing additional technical and organizational safeguards where the destination country's data protection standards are assessed as insufficient.

You may request information about the specific safeguards in place for any international transfer of your personal data by contacting our Data Protection Officer.

7games may send you promotional communications about bonuses, new games, special events, and platform updates. We will only send you marketing communications where you have given your explicit consent to receive them, either during the registration process or through your account settings.

Marketing communications may be delivered via the following channels, subject to your preferences:

• Email to your registered email address
• SMS to your registered mobile number
• In-platform notifications when you are logged into your 7games account

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your 7games account settings.
• Clicking the "unsubscribe" link included in any marketing email.
• Contacting our support team via live chat or email and requesting removal from our marketing list.

Withdrawal of marketing consent will not affect your ability to use the 7games platform or receive essential service communications (such as account security alerts, transaction confirmations, or regulatory notices), which are sent regardless of your marketing preferences.

7games reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, 7games will take reasonable steps to notify you, which may include:

• Displaying a prominent notice on the 7games platform homepage or within your account dashboard.
• Sending a notification to your registered email address or mobile number.
• Updating the "Last Updated" date at the top of this Privacy Policy page.

Your continued use of the 7games platform following the posting of any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you must cease using the platform and may request account closure in accordance with Section 13 of our Terms & Conditions.

We recommend reviewing this Privacy Policy at least once every three months to stay informed of any updates. The current version of this Privacy Policy will always be accessible at 7games.one/privacy-policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 7games handles your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 through the 7games platform — the fastest way to reach us
• Email: [email protected] (plain text — not a clickable link)

Our support team is staffed by Filipino-English agents available around the clock. For data subject rights requests specifically, please indicate "Data Privacy Request" in your message subject line so we can route your query to our Data Protection Officer promptly.

If you are not satisfied with 7games's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.