Frequently Asked
Questions

Creating a 7games account is quick and straightforward. Visit 7games.one and click the Register button on the homepage. You'll be asked to provide your full name, email address, mobile number, and a secure password. After submitting your details, check your email for a verification link and click it to activate your account. You'll then need to complete our KYC (Know Your Customer) process by uploading a valid government-issued ID — this is required before you can make your first deposit or withdrawal. You must be 21 years of age or older to register and play on 7games.

The minimum age to register and play on 7games is 21 years old, in accordance with Philippine gaming regulations. This applies to all real-money games on the platform — slots, bingo, fishing games, live casino, and table games. We conduct strict age verification during the KYC process, and any account found to belong to an underage player will be immediately suspended and any funds returned.

No. Each player is permitted to hold only one active 7games account. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of our Terms & Conditions and may result in permanent account suspension and forfeiture of any balances. If you've forgotten your login details, use the "Forgot Password" feature or contact our support team for assistance.

You can update most of your account details by logging in and navigating to Account Settings. For changes to your registered name, date of birth, or government ID details, you'll need to contact our support team directly via live chat and provide supporting documentation. These fields are locked after KYC verification to protect your account from unauthorized changes.

On the 7games login page, click "Forgot Password" and enter your registered email address. You'll receive a password reset link within a few minutes — check your spam folder if it doesn't arrive in your inbox. Click the link, enter your new password, and you're good to go. For security reasons, reset links expire after 30 minutes. If you're still having trouble, reach out to our 24/7 live chat support team.

If you wish to permanently close your account, please contact our support team via live chat. Before closure, any remaining balance will be processed as a withdrawal to your verified payment method. Note that if you're closing your account due to concerns about your gaming habits, we strongly recommend considering our self-exclusion tool first — it achieves the same result while keeping your account data intact should you wish to return after a cooling-off period.

7games supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Cards: Visa and Mastercard debit/credit cards
• Over-the-counter: Selected convenience store and payment center options

All deposits are processed in Philippine Peso (₱). The available methods may vary slightly depending on your location and account verification status.

The minimum deposit on 7games is ₱100 for most payment methods. Some methods such as bank transfers may have a slightly higher minimum. There is no maximum deposit limit by default, though your account's responsible gaming deposit limits (if set) will apply. All amounts are in Philippine Peso.

Most deposits on 7games are instant — your balance updates in real time once the payment is confirmed. GCash and PayMaya deposits are typically the fastest. Bank transfers may take up to 30 minutes during business hours. If your deposit hasn't appeared after 1 hour, contact our support team with your transaction reference number and we'll investigate right away.

7games does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your provider before making a deposit. Any fees charged by third-party payment processors are outside of 7games's control.

To withdraw your winnings, log in to your 7games account and go to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit (for security purposes). Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts.

Withdrawal processing times on 7games are as follows:

• GCash / PayMaya: Usually within 1–4 hours after approval
• BPI / BDO / Metrobank: Within 24 hours on banking days
• Visa / Mastercard: 1–3 business days depending on your bank

All withdrawal requests are reviewed by our finance team before processing. During peak periods or public holidays, processing may take slightly longer. You'll receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount on 7games is ₱200. There is no maximum withdrawal limit for verified accounts, though large withdrawals may be subject to additional verification checks as part of our anti-money laundering compliance procedures. All amounts are in Philippine Peso.

Withdrawals may be declined for several reasons:

• Your KYC verification is incomplete or documents have expired
• You have an active bonus with unmet wagering requirements
• The withdrawal amount exceeds your available balance
• Your account has been flagged for a security review
• The payment method details don't match your verified account information

If your withdrawal was rejected, you'll receive an email explaining the reason. You can also contact our support team via live chat for a detailed explanation and to resolve the issue quickly.

7games offers a welcome bonus for new players upon making their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before the bonus funds can be converted to withdrawable cash. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw it as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes, all bonuses on 7games have an expiry date. The standard validity period is 7 days from the date the bonus is credited to your account, unless otherwise stated in the specific promotion's terms. If you don't meet the wagering requirements within the validity period, the bonus and any winnings derived from it will be forfeited. You'll always see the expiry date in your account's bonus section.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the bonus. However, any real money in your account (separate from bonus funds) can be withdrawn at any time, subject to the standard withdrawal process. Your account balance will clearly show the split between your real money balance and bonus balance.

7games offers a diverse library of online casino games designed for Filipino players:

• Slots: Hundreds of video slots with various themes, paylines, and jackpot sizes
• Fishing Games: Fishing Kui Li, Mermaid Fishing, and more arcade-style fishing titles
• Bingo: Multiple bingo variants with different card formats and prize pools
• Live Casino: Real-time games with live dealers including baccarat, roulette, and blackjack
• Table Games: Classic casino table games in RNG format

New games are added regularly — check the 7games lobby for the latest additions.

Yes. All games on 7games use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our RNG systems are regularly tested and certified by independent third-party auditors. Live casino games use physical equipment (cards, roulette wheels) operated by trained dealers, streamed in real time for full transparency.

Absolutely. 7games is fully optimized for mobile play. You can access the full game library directly through your mobile browser on Android or iOS — no app download required. The platform automatically adjusts to your screen size for a smooth, responsive experience whether you're playing on a smartphone or tablet. For the best experience, use a stable internet connection, especially for live casino games.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a slot game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a very large number of spins. RTP is calculated over millions of spins and does not guarantee individual session results. The RTP for each game on 7games is displayed in the game's information panel — look for the "i" or "?" icon within the game interface.

7games provides a comprehensive set of responsible gaming tools accessible from your Account Settings:

• Deposit Limits: Daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Maximum amount you're comfortable losing per period
• Session Time Limits: Auto-logout after a set play duration
• Reality Checks: Periodic on-screen reminders of your session duration and spend
• Cool-Off Periods: Temporary account suspension of 24 hours, 7 days, or 30 days
• Self-Exclusion: Full account lock for 6 months, 1 year, 3 years, or permanently

All tools are available instantly — no waiting period required to activate them.

To activate self-exclusion: log in to your 7games account → go to Account Settings → click the Responsible Gaming tab → select Self-Exclusion → choose your exclusion period (6 months, 1 year, 3 years, or permanent) → confirm with your account password. Self-exclusion takes effect immediately. Once activated, it cannot be reversed or shortened — this is by design to protect you. You'll receive a confirmation email at your registered address. For more details, visit our Responsible Gaming page.

7games operates in accordance with Philippine gaming regulations and the responsible gaming framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR is the government body that oversees and regulates gaming operations in the Philippines, including player protection standards, responsible gaming requirements, and operator compliance. Our responsible gaming tools meet or exceed PAGCOR's mandated player protection standards.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• National Center for Mental Health (NCMH): Crisis hotline 1553 (toll-free, 24/7)
• In-Touch Crisis Line: 893-7603 (Metro Manila)
• Gamblers Anonymous Philippines: Peer support meetings across Metro Manila and major cities
• PAGCOR Responsible Gaming: Player protection programs and exclusion registries
• 7games Support Team: Available 24/7 via live chat to help you activate limits or connect with resources

Remember: gambling should always be entertainment, not a way to earn money or escape problems. Play responsibly and within your means.

7games uses industry-standard SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text — payment details are tokenized and handled by certified payment processors. We also conduct regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited. For full details on how we handle your data, see our Privacy Policy.

To enable 2FA on your 7games account, go to Account Settings → Security → Two-Factor Authentication. You can choose to receive a one-time PIN via SMS to your registered mobile number, or use an authenticator app like Google Authenticator. We strongly recommend enabling 2FA — it adds a critical extra layer of protection against unauthorized access, even if someone obtains your password. Once enabled, you'll be prompted for a verification code every time you log in from a new device.

If you suspect unauthorized access to your 7games account, act immediately:

• Change your password right away via the login page's "Forgot Password" option
• Contact our 24/7 live chat support to flag the account for a security review
• Request a temporary account freeze while the investigation is underway
• Check your registered email for any login notifications you didn't initiate
• Review your transaction history for any unauthorized deposits or withdrawals

Our security team will investigate and respond within 24 hours. Never share your password or OTP codes with anyone — 7games staff will never ask for these details.

The 7games support team is available 24 hours a day, 7 days a week through the following channels:

• Live Chat: The fastest option — click the chat icon on any page of the site for an instant response
• Email: [email protected] (responses within 24 hours)

Our support agents are fluent in both English and Filipino, so feel free to reach out in whichever language you're most comfortable with. For urgent account issues like suspected fraud or withdrawal problems, live chat is always the recommended channel.